PRM Assistance | Accessible Travel Support Worldwide

PRM Assistance

Experience Seamless Accessibility and Support

Discover key advantages and tailored assistance designed to enhance travel comfort and ease for individuals with disabilities, at major airports around the world.

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  • ♿Dedicated PRM desks and gate-to-gate escorts
  • 🦯Support for visual, hearing, and mobility needs
  • 🧏Sign language, braille, and multilingual assistance
  • 🛄Wheelchair provision, buggies, and priority lanes

Heathrow Terminal 3 Spotlight

Live flight status and our newest accessibility service, in one place.

✈️ Live Flight Status

Check real-time departures and arrivals directly from Heathrow's official flight boards.

Live Departures ↗ Live Arrivals ↗

Opens Heathrow's official live board in a new tab, updated minute-by-minute.

🤖 Autonomous Wheelchair — T3 to Gate

Heathrow Terminal 3 now offers autonomous mobility devices to take passengers directly from the terminal building to their departure gate.

  • Real-time dispatch integrated with our workforce management platform
  • Fleet tracking of location, battery level, and availability
  • Usage data and analytics to keep response times low
Request Autonomous Wheelchair

Accessibility Support by Region

Every airport network offers different services. Here's what to expect in the regions we cover most.

🇬🇧

UK — e.g., Heathrow Airport

Services
Dedicated PRM desks, sunflower lanyard program for hidden disabilities, electric buggies for transport, and sensory rooms.
Advantages
Quick response times (under 20 minutes), trained staff, and seamless integration with public transport.
Tailored Support
Audio guides for visually impaired travelers and quiet zones for neurodiverse travelers.
🇪🇺

Europe — e.g., Charles de Gaulle, Paris

Services
EU-regulated PRM assistance including free wheelchair provision, escort services from check-in to gate, and accessible restrooms.
Advantages
Multilingual support, priority security lanes, and partnerships with airlines for onboard needs.
Tailored Support
Assistance for mobility, hearing, and visual impairments, with apps for real-time tracking.
🇮🇳

India — e.g., Delhi International Airport

Services
Meet-and-greet PRM teams, ramps and elevators throughout, and dedicated parking for disabled passengers.
Advantages
Affordable add-ons like porter services, cultural sensitivity training for staff, and integration with domestic rail links.
Tailored Support
Sign language interpreters and braille signage for inclusive navigation.
🇳🇬

Nigeria — e.g., Murtala Muhammed Intl., Lagos

Services
Wheelchair and ambulift availability, priority queuing, and staff assistance for customs and immigration.
Advantages
Focus on regional connectivity, with support for international transfers and health-related needs.
Tailored Support
Cultural accommodations and partnerships with local disability organizations.

No single official portal covers all Lagos terminals — always confirm requirements with your airline as well.

🇨🇦

Canada — e.g., Toronto Pearson Intl.

Services
Accessible shuttles, service animal relief areas, and video relay services for deaf passengers.
Advantages
Compliance with Canadian accessibility laws, fast-track services, and integration with public transit.
Tailored Support
Mental health quiet spaces and assistive technology rentals.
🇺🇸

USA — e.g., JFK Airport, New York

Services
ADA-compliant facilities including TTY phones, wheelchair-accessible taxis, and gate-to-gate escorts.
Advantages
Extensive network support, TSA Cares program for pre-screening, and lounge access for rest.
Tailored Support
Support for veterans and service animals, with apps for navigation.

Request Assistance

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