Passengers with reduced mobility (PRM) are individuals who experience difficulties in moving around due to physical, sensory, or cognitive impairments, and they are entitled to specific assistance and accommodations during travel.
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What support and facilities are available?
Most airports and airlines offer support and facilities for disabled passengers, including:
accessible toilets and changing rooms at airports
buggies and hover buses to help you get across the airport and to your gate
rooms or lounges that can be quieter for people with anxiety and sensory issues
pagers that let you know when you can board your flight
wheelchairs and priority boarding if you struggle to stand in long queues
Different staff may support you at different points in the airport.
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